Welcome to the waltershoesdesign.com website (the “Site”), the official online shop of Walter Shoes Design Sas.

 

The products available for sale on waltershoesdesign.com are sold and invoiced by Walter Shoes Design Sas, located at Via Roma 98, 27027 Gropello Cairoli (PV), a company registered with the Chamber of Commerce of Pavia under registration number REA 223603 in the Register of Companies, VAT ID number 01819260181.

 

For any information regarding orders, shipments, and, in general, purchases, you can contact the customer care of Walter Shoes Design Sas using the following contact information:

 

– Customer care email: waltershoesdesign@gmail.com

– Phone number: (+39) 335 381082

– Monday to Saturday from 10:00 AM to 7:30 PM (Rome/Paris/Berlin time: GMT +1).

 

 

 

The contract entered into between Walter Shoes Design Sas (hereinafter “Walter Shoes Design Sas”) and the Customer (i.e., the individual making a purchase on the Site, not for their commercial, business, or professional activity) shall be deemed concluded with the acceptance, even partial, of the order by Walter Shoes Design Sas. In the event of non-acceptance of the order, Walter Shoes Design Sas will promptly notify the Customer.

 

By placing an order through the various methods provided, using the order form on the Site (hereinafter the “Order”), the Customer declares that they have read all the information provided during the purchase process and fully accept these terms and conditions (hereinafter the “Conditions”).

 

These Conditions can be printed or saved on durable media, in compliance with Article 12 of Legislative Decree 70/2003 and Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

 

 

The products offered for sale by Walter Shoes Design Sas are solely those listed on the Walter Shoes Design Sas website at the time of placing the Order, as described in the respective product information pages.

 

It is understood that the images accompanying the product description may have an exclusively informative purpose and may not perfectly represent its characteristics but may differ, for example, in terms of color and dimensions (also due to the browser and monitor used to access the Site and view the images).

 

To place an Order, the Customer must complete the corresponding form on the Site in its entirety and submit it after carefully reviewing the Conditions, as well as the characteristics of the product(s) they intend to purchase. The Customer may also request an invoice from Walter Shoes Design Sas, if desired, in accordance with Article 22 of Presidential Decree No. 633/1972.

 

The correct receipt of the Order is confirmed by Walter Shoes Design Sas through an email response sent to the email address provided by the Customer. This confirmation email will summarize the purchase conditions, as required by applicable regulations, as well as the data entered in the Order by the Customer, so that they can verify it and, if necessary, promptly communicate any corrections of incorrect data.

 

 

The prices indicated on the website include taxes and VAT. Any shipping costs or payment fees will be communicated to the Customer in advance through the website or these Conditions.

 

The following payment methods are available:

 

– PayPal: The customer can use the PayPal system for payment according to its specific terms.

– Credit Card: In cases of payment by Credit Card, the transaction may be carried out through the secure PayPal server or another secure server chosen by Walter Shoes Design Sas. Under no circumstances and at no stage of the payment will Walter Shoes Design Sas have access to the Customer’s credit card information, which will be transmitted securely directly to the bank handling the transaction. Walter Shoes Design Sas will not retain this information in its computer system, and therefore, in no case can Walter Shoes Design Sas be held responsible for any fraudulent or unauthorized use of credit cards by third parties during payment.

– Bank Transfer: In the case of payment by bank transfer, the banking details for payment will be displayed. Payment by bank transfer incurs an additional cost of €8.00, which is the responsibility of the Customer. The merchandise will only be shipped upon actual receipt of the payment by the bank.

 

 

The products purchased will be delivered to the address provided by the Customer in the Order within 2 to 10 days from the acceptance of the Order by Walter Shoes Design Sas, at the cost specified on the Site before submitting the Order. Walter Shoes Design Sas reserves the right to accept or refuse deliveries requested outside of Italian or European borders. In any case, for deliveries to be made outside of Italy, shipping costs and delivery times may vary.

 

Regarding deliveries to countries outside the European Union, any import customs duties will be borne by the recipient. Therefore, the Customer is advised to contact the customs authorities in their country in advance to verify the costs and any import restrictions.

 

The delivery times indicated by Walter Shoes Design Sas should be considered purely indicative, and a delay in delivery compared to these times or any delivery made in multiple shipments does not entitle the Customer to refuse delivery or request compensation or refunds.

 

At the time of product delivery, the Customer is required to check:

 

– That the number of packages delivered corresponds to what is indicated on the transport document.

– That the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials (adhesive tape or metal straps).

 

Any damage to the packaging and/or the product or the discrepancy in the number of packages or indications must be immediately noted by the Customer by providing specific details on the delivery document to be returned to the courier.

 

Any problems related to the physical integrity, correspondence, or completeness of the received products must be reported within 7 days of delivery, in accordance with the procedures outlined in this document.

 

 

Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

 

To exercise the right of withdrawal under the previous Article 5.1, the Customer must send a communication to Walter Shoes Design Sas to that effect within the specified time period, either by email to waltershoesdesign@gmail.com or by using the dedicated form on the Site.

 

In case of withdrawal, the Customer must return the products to Walter Shoes Design Sas at their own expense within 14 (fourteen) days from the withdrawal, to the following address:

 

Walter Shoes Design Sas

Via Roma 98, 27027, Gropello Cairoli, Pavia (PV) Italy.

 

The merchandise must be returned intact, complete with all its parts, and in the original packaging (bags and boxes), kept and, if necessary, used for the time strictly necessary to establish its nature, characteristics, and size, according to normal diligence, without signs of wear or dirt, in accordance with the following conditions:

 

– The right of withdrawal may apply to the product purchased in its entirety for the first time; it is not possible to exercise the right of withdrawal on only part of the purchased product (e.g., accessories, additions, etc.) or on any shipments or returns requested for a change in size or model.

– For the right of withdrawal to be possible, the product must be intact and returned in its original packaging, complete with all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.).

– The shipping costs (and any customs duties, if applicable) for the return of the goods will be borne exclusively by the Customer.

– Shipping, up to the certificate of receipt at the warehouse indicated by Walter Shoes Design Sas, is under the complete responsibility of the Customer.

– In case of damage to the product during transportation, Walter Shoes Design Sas will notify the Customer to allow them to promptly file a complaint with the chosen courier and obtain reimbursement. The product will then be made available to the Customer, simultaneously canceling the withdrawal request.

– Walter Shoes Design Sas will not be responsible in any way for damage, theft, or loss occurring during or as a result of the return shipment.

 

Walter Shoes Design Sas will refund the Customer the entire amount already paid within 14 (fourteen) days from the withdrawal, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a result of this refund. Walter Shoes Design Sas may withhold the refund until the product is returned or until the Customer demonstrates that they have correctly returned the product.

 

In any case, the Customer will forfeit the right of withdrawal if Walter Shoes Design Sas determines that:

 

– The returned product and/or its accessories, and/or its packaging are not intact.

– The product is missing its outer packaging and/or original inner packaging.

– The product is missing integral parts and/or accessories (e.g., closures, laces, buckles, etc.).

 

In the event of forfeiture of the right of withdrawal, Walter Shoes Design Sas will return the purchased product to the sender, charging them for the shipping costs and, if already reimbursed, the product price.

 

 

All products sold by Walter Shoes Design Sas are covered by a 24-month warranty for conformity defects, as provided in Title III of Legislative Decree 206/2005. To avail of warranty assistance, the Customer must keep the invoice or payment receipt, along with the transport document.

 

The warranty for conformity defects will apply as long as the product has been used correctly, in accordance with its intended use and the instructions for use and care included with the product.

 

In the event that, for any reason, Walter Shoes Design Sas is unable to replace the product under warranty (repaired or replaced), or if repair or replacement is excessively costly, even considering the value of the product, Walter Shoes Design Sas may proceed with a reasonable reduction of the price paid or a full refund of the amount paid, resolving the contract.

 

In cases where the warranty requires the return of the product, it must be returned by the Customer in its original packaging, complete with all its parts (including packaging and any documentation and accessory equipment).

 

 

Any complaints or requests for information can be addressed to Walter Shoes Design Sas using the following contact information:

 

– Customer care email: waltershoesdesign@gmail.com

– Phone number: (+39) 335 381082

 

 

Personal data collected when placing the Order will be processed by Walter Shoes Design Sas solely for the purpose of fulfilling the Customer’s requests, in compliance with Legislative Decree 196/2003 and the privacy policy on the website. Any further processing will only be carried out with the express consent of the Customer.

 

 

The sales contract under these Conditions and its execution are governed by Italian law, with the exclusion of conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods. For the resolution of any disputes, the competent court will be the one located in the Customer’s municipality of residence.

 

 

Trademarks, logos, and other distinctive signs on the website belong to their respective owners. The use of trademarks, logos, and other distinctive signs, including reproduction on other websites by unauthorized third parties, is prohibited. The contents of the website are protected by copyright (text, images, and graphics).

 

 

This contract supersedes all previous contracts, agreements, and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions relating to the use of the website, and the conditions relating to the registration service. Any changes or amendments to the contract must be accepted in writing by both parties.

 

 

All communications between the parties must be made in writing and sent to the address of the other party as indicated in the contract and the order. Communications sent to the email address of the other party, as indicated on the website and in the order, will also be considered as sent in writing.

 

Communications concerning the validity or existence of this agreement must be delivered exclusively by hand or sent by Registered Mail with Return Receipt.

 

 

The sales contract is written in two languages: Italian and English. In case of discrepancies in the translation, the Italian version will prevail.