Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We are charging no shipping costs for the UE clients and only 20 Euros for all the other countries.
Which payment methods are accepted in the Online Shop?
You can pay with Paypal or the main Credit Cards through Paypal. Every transaction will be managed by Paypal and we'll not save any personal information through the process.
How long will delivery take?
You'll receive your purchases within 5 days in Italy, around 8 days for USA and within 10 days for the other Countries. During the selection of the size you'll eventually notice a message about the delivery time because the shoes have to be produced for you. For this kind of items the delivery times are 3-4 weeks and there is no possibility to return the article.
How secure is shopping in the Online Shop? Is my data protected?
Yes, your data are absolutely protected because the purchasing process will be managed by Paypal on their servers. There is no way for us to collect any kind of personal or financial information.
What exactly happens after ordering?
You'll receive an email confirming the payment has been accepted and our service will provide to deliver as soon as possible to your address the items purchased.
Do I receive an invoice for my order?
Yes, you'll find in the box within your shoes a receipt of the payment.

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